Does your business need better IT support?

Lise Carpenter

IT concerns is a common issue most small to medium-sized business owners face. Often, they’re often difficult to tackle and understand. IT mistakes can be costly in the short-term and sometimes even have long-lasting consequences.

Here are some questions to help determine if managed IT support should be on the top of your to-do list as a business owner.

Are your IT costs transparent?

IT budgets are generally on the rise. Most companies have difficulty keeping track of costs and understanding where a lot of these expenses are going. What’s more, they have no idea how these costs affect their business. Cost transparency is tracking the total cost required to deliver and maintain the IT services that meet your business requirements. IT cost transparency is an important step towards optimising IT costs.

Can your IT provider explain your issues in plain English?

Can your provider understand your business well enough to recommend and implement the best IT solutions? Furthermore, can your provider explain in non-technical language what each service means for your business? Understanding what each solution does for you at a basic level is essential, whether it’s enhancing security, preventing future threats or optimising performance so the work day is filled with fewer interruptions.

Can you understand (or even speak to) your Tech Support?

Are you able to call your provider on the phone and quickly resolve your issues? Providers who take too long means you lose productivity hours during the work day. Even worse, some providers only offer email support or direct you to an offshore call centre where language and communication issues are another obstacle to troubleshooting your issue. Good tech support is worth its cost given the trade off can equal many hours of downtime.

Have you suffered (more than once) from a security breach?

Cyberattacks are all too common in Australia. The price of freeing your data from ransomware is often too costly. Additionally, these attacks also affect your company’s reputation and can slow down (or completely halt) your work day productivity. Your provider should be responsible for setting up backups and providing advice for data recovery, as well as have an effective disaster recovery plan.

Do you even know what your current provider is doing?

If you don’t know the simple answer for this, then it probably makes sense to get a second opinion. We can provide you with a free assessment and recommendations. Contact us to get started.

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