What we hear most often from businesses we work with:
The Basics of Our Business
How do we stack up against competitors?
Provider 1 | Provider 2 | ||
---|---|---|---|
Description
|
Description
|
Description
|
|
Helpdesk | |||
Helpdesk | Email support only | Offshore | Phone and email support, onshore guaranteed |
Hardware | |||
Hardware | Sold at a profit | Customer to order | Provided at industry discount rates |
Onsite | |||
Onsite | As needed | Costly | Built into agreement |
Minor Projects | |||
Minor Projects | Extra | Extra | Allowance built into agreement |
Major Projects | |||
Major Projects | Cost | Cost | Cost |
User Provisioning | |||
User Provisioning | Per hour | Per hour | Fixed cost |
Security Monitoring | |||
Security Monitoring | Included | Included | Included |